Refund & Cancellation Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for first-time subscribers to all CasApp.ai subscription plans. If you are not satisfied with our service within the first 7 days of your initial subscription, you may request a full refund by contacting support@casapp.ai.

2. Subscription Cancellation

You may cancel your subscription at any time through the Stripe Customer Portal:

1. Log in to your CasApp.ai account
2. Go to the Pricing page
3. Click "Manage Subscription"
4. Select "Cancel Subscription"

Cancellations take effect at the end of your current billing period. You will retain full access to all features until that date. No partial refunds are provided for unused time within a billing cycle (except during the 7-day guarantee period).

3. Non-Refundable Situations

Refunds are NOT available in the following cases:

• After the initial 7-day money-back guarantee period has expired
• For partial months (e.g., cancelling mid-month after the 7-day period)
• If your account has been terminated for violating our Terms of Service
• For subscription renewals (only the initial subscription qualifies for the 7-day guarantee)
• If you have already used significant platform features or completed multiple practice sessions

4. Subscription Plans and Billing

All subscriptions automatically renew each month unless cancelled. You will receive an email reminder before each renewal.

5. Payment Failures and Retries

If a payment fails (e.g., expired card, insufficient funds), Stripe will automatically retry the charge up to 3 times over 10 days. During this period, your access may be limited. If all retry attempts fail, your subscription will be cancelled, and you will need to resubscribe manually.

6. Refund Processing Time

Approved refunds are processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your bank or card issuer (typically 3-7 additional business days). Refunds are issued to the original payment method used for the purchase.

7. Downgrades and Upgrades

Upgrades: If you upgrade to a higher-tier plan (e.g., Student to Agent), you will be charged a prorated amount for the remainder of the billing cycle, and your new plan takes effect immediately.

Downgrades: If you downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. No refunds are provided for the difference in price during the current cycle.

8. Exceptional Circumstances

In exceptional circumstances (e.g., technical issues preventing platform use, duplicate charges), we may consider refund requests outside the 7-day guarantee period. Please contact support@casapp.ai with full details, and we will review your case individually.

9. Termination by CasApp.ai

We reserve the right to terminate accounts that violate our Terms of Service (e.g., sharing accounts, abusive behavior, fraudulent activity). In such cases, no refund will be provided, and access will be immediately revoked.

10. Dispute Resolution

If you dispute a charge with your bank or card issuer ("chargeback"), we will provide evidence of service delivery to the payment processor. Fraudulent chargebacks may result in account suspension and legal action. We encourage you to contact us directly first to resolve any payment concerns.

11. Contact for Refund Requests

To request a refund or discuss cancellation options, please email us with the following information:

• Your registered email address
• Order/Subscription ID (if available)
• Reason for refund request
• Date of initial subscription

12. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of CasApp.ai after changes constitutes acceptance of the updated policy.